Customer experience is always at the heart of Hublet Solution. We value customer feedback to enhance our services to the best of our ability. Redbridge Libraries in London use Hublet Solution in many ways. They constantly collect patrons’ opinions about Hublet using a survey on Hublet Tablets’ home screen.
We gathered all feedback in March 2020. In this blog post, you can learn how Hublet has assisted Redbridge Libraries in sharing broad digital content through library tablet solution.
Currently, the Hublet appears in three libraries of the Redbridge Libraries system: Redbridge Central Library, Fullwell Cross Library, and Wanstead Library. The respondents from these three libraries are shown below.
Hublet enables Redbridge Libraries’ customers to access a range of services:
- Thousands of free e-magazines.
- Wide selection of e-books.
- Online services.
- Listen to music.
- Watch your favourite TV shows/ series.
- Play games and browse the web.
- Educational and entertaining content.
- Possibility to print.
- Online shopping and banking.
Thanks to this wide range of services, most Redbridge Libraries patrons used the Hublet more than once. There, 88% of respondents used Hublet, and 50% used Hublet more than 2 times.
Hublet Solution enables everyone to have equal and easy access to digital content. It is easy to borrow and use in only pre-defined library networks. Hublet’s design is ergonomic, convenient, and efficient.
Redbridge Libraries’ customers scored an average of 4.15 out of 5 regarding the easiness of borrowing the Hublet.
Library patrons rated the ease of use of the Hublets with an average score of 4.05 out of 5.
In addition to feedback from library patrons regarding customer experience, we are glad to help Redbridge Libraries' librarians in their daily work lives. Read what they say about Hublet Solution here.
52 persons asked for extra things on Hublet Solution. Those extra things are:
- Games
- Memory Card Port
- PowerPoint
- Map
- Snapchat and other social media channels
- Tablet’s identity to report problems.
Do you want to know more about Hublet? Don’t hesitate to contact us here!
