Haugesund Public Library, located in Norway, has taken a significant step in its digital transformation journey by integrating Hublet Solution into its services. Audhild Tjugen, the IT-librarian, shares how these Hublet Tablets have revolutionised the library’s operations, especially during self-service hours.
Addressing the Need for Flexible Digital Solution
The library faced a challenge after removing stationary computers and transitioning to lending out laptops. They also installed a self-service print solution called Princh. However, during self-service hours, patrons had no way to use a computer for printing or web searches. They needed a flexible and user-friendly solution to replace the computers for their self-service library.
The library decided to implement Hublet Solution as a library tablet solution for this need. Audhild, in collaboration with the IT department, set up these tablets for patron use, especially during self-service hours. The tablets allow users to print, surf the web, and access various digital services seamlessly.
Evaluating Impact and User Satisfaction
Initially, there were concerns about whether the tablets would justify their cost. However, the regular patrons who spend a lot of time at their self-service library quickly grew fond of the Hublet Tablets.
“Our Hublets are much beloved by the regular patrons who spend a lot of time here during self-service hours.”
- Audhild Tjugen, IT-librarian
Since implementing Hublet, the library has seen several significant benefits:
- Increased Flexibility: The removal of stationary computers has allowed for more flexible use of space and easier rearrangement of furniture and departments.
- Reduced Need for Laptops: The tablets have decreased the library’s reliance on laptops, which were previously necessary for patrons during self-service hours.
- Enhanced User Experience: Patrons can now easily access digital services, print documents, and browse the web, improving their overall experience at the library.
Audhild highlights the importance of privacy and self-service capabilities. “The fact that we do not have to worry about the patrons’ privacy when using electronic devices without our supervision is a significant advantage,” she says.
The implementation of Hublet was smooth and timely, coinciding with a library remodel. Patrons adapted to the new system within a few weeks. Hublet’s support team has been responsive and helpful, ensuring any issues are quickly resolved.
User Experience and Practical Applications
The Hublet self-service tablets have been well-received overall. Adult patrons appreciate the convenience and ease of use, while children also enjoy using them for games despite some bugs. The staff finds the tablets easy to explain and manage.
“They are very convenient and simple to explain to patrons”
- Audhild Tjugen, IT-librarian
The Hublet Tablets are used for a variety of purposes:
- Adults: Web surfing, self-service printing, YouTube, and reading on PressReader.
- Children: Playing games, especially since the gaming room has been closed for maintenance.
A Highly Recommended Tablet Loaning Solution for Self-service Libraries
Hublet Solution has significantly enhanced Haugesund Public Library’s operations, providing a flexible, cost-effective, and user-friendly tablet solution for both patrons and staff. The integration of these tablets has not only improved the library’s digital services but also enriched the overall user experience.
Audhild highly recommends Hublet to other libraries with self-service hours and libraries looking to phase out public stationary computers. She describes Hublet as “a substitute to computers that can perform most tasks a patron wants and that is completely self-serviced and low maintenance.”
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