At Laakso Hospital in Helsinki, shared Hublet Tablets have become an integral part of everyday patient care.
Originally introduced to improve patient comfort, the role of Hublet has expanded significantly. Today, the tablets support patient experience, communication, and service delivery across the hospital.
According to Anna Holmström, Head Nurse at Laakso Hospital, the impact is most visible in patients’ daily wellbeing and access to services.
For many patients, hospital care means spending long periods in their rooms — sometimes in isolation for weeks. In these situations, personal access to entertainment and the internet becomes especially important.
“Patients in the infectious disease ward may remain in isolation for months. Hublet allows them to access entertainment and stay connected to the outside world even when they cannot leave their room,” says Holmström.
The tablets provide patients with a personal way to pass time, follow news, and manage practical matters such as online services, banking, or communication. This is particularly valuable for patients who do not have their own device with them.
In a diverse, multilingual city like Helsinki, access to content in different languages is also essential.
“We have many patients from different language backgrounds. Through Hublet, they can read news and access content in their own language, which is a clear benefit in daily life,” Holmström explains.
One of the most significant changes at Laakso Hospital has been the digitalisation of patient feedback collection.
Previously, feedback was gathered mainly through paper forms or a fixed device that did not serve patients who were confined to bed. Now, staff can bring a tablet directly to the patient.
“Previously, we had no way of collecting patient feedback other than on paper. Now we can bring the device directly to the patient’s bedside, which makes giving feedback much easier,” says Holmström.
This has made feedback more accessible and enables the hospital to implement broader digital surveys across the organisation.
Hublet tablets also function as a direct communication channel between the hospital and patients. Information and content can be updated centrally and delivered immediately.
“It is a major advantage that we can update the correct information for patients instantly and deliver it directly through the device,” Holmström notes.
This reduces manual communication and ensures patients always have access to accurate, up-to-date information.
After years of use, Hublet has become fully embedded in daily hospital operations. The devices support patient wellbeing, simplify information delivery, and enable new ways of working.
“Hublet has become a normal part of everyday work for our staff — it’s simply part of how we serve patients,” says Holmström.
The tablets are also well suited to the healthcare environment. They are easy to clean and provide a personal alternative to shared televisions, which can be disruptive in multi-bed rooms.
At Laakso Hospital, Hublet has evolved from a simple entertainment solution into a versatile digital patient engagement platform. It enhances patient wellbeing, supports staff workflows, and enables new service models — particularly for patients who cannot move freely or use their own devices.
As Holmström summarises, the technology has become part of modern patient-centred care — bringing digital access directly to the bedside.